This was my third visit to Sole.
And I must say they're consistent....consistent with their poor service.
All three times I was amazed at how the staff tried, but couldn't deliver
I thought the first time was because they had just opened and were working
through some kinks, but what's their excuse now.
After the forth or fifth apology the service becomes comical.
A shame too...the building and the restaurant are beautiful.
A place this nice deserves a professional staff.
The food was good, but when the wrong dish comes to the table or when they
finally get your dish right, it's cold.
It's just not enough to wait on someone, you have to follow through.
Our martini was served straight up, after we ordered it on the rocks. We made a
special request for raw oysters over ice... they came baked instead, which was
the appetizer on the menu. The beer we ordered to accompany the oysters was
forgotten, just like the wine list which didn't arrive until
we asked for it twice. By then our food had arrived and we had no wine to drink
with it. The duck entree was served cold and rather tough. The waitress said to
be careful of the hot plates. They weren't hot at all, and neither was the duck.
After dinner, the cheese plate we ordered came without a knife. We had to ask
for that too.
All in all, a disappointing experience at a pricey restaurant that should be
My first visit was such a disappointment, there will not be another.
Steak that came highly recommended by our server was tough, not only to chew, but to cut, as I had to use a bread and butter knife. Ordered it med-rare, got it raw. I pleasantly sent my meal back asking that the steak be cooked a little more. Got my steak back on a little bread plate, all by itself. Only when I asked where the rest of my meal went, did I get yet another little bread plate with what remained on my original plate. Also had to ask for cuttlery. Latte was cold, and had to send that back as well.
Greeting at the door was polite, but without a smile or any pleasantries.
I do a considerable amount of business travel and eat in restaurants all over the world. This has to have been one of my greatest restaurant disappointments.
And in my hometown yet!
I will recommend this restaurant to no one.